Our Cancellation Policy
At Vancouver Massage understands that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider needing to reschedule an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:
- In most cases, a 24-hour advance notice is required when canceling an individual appointment. This allows the opportunity for someone else to avail themselves of our services.
- If you are unable to give us the minimum 24-hours advance notice, and we are unable to fill your time slot, you will be charged the full amount of what would have been your treatment fee. This charge will be submitted to you as an invoice sent to your email or automatically deducted from the outstanding balance of an existing pre-purchased promotion or gift certificate. The invoice must be paid in full prior to your next treatment.
- On the other hand, if we are able to fill “your” time slot with somebody else, you will not be charged for that missed appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment, and future service will be denied until payment is made.
Out of respect and consideration to your therapist and other customers: Please plan accordingly in order to be on time.